Category Archives: Security psychology

How to deal with emergencies better

Academic papers, Legal issues, News coverage, Politics, Security psychology

Britain has just been hit by a storm; two people have been killed by falling trees, and one swept out to sea. The rail network is in chaos and over 100,000 homes lost electric power. What can security engineering teach about such events?

Risk communication could be very much better. The storm had been forecast for several days but the instructions and advice from authority have almost all been framed in vague and general terms. Our research on browser warnings shows that people mostly ignore vague warnings (“Warning – visiting this web site may harm your computer!”) but pay much more attention to concrete ones (such as “The site you are about to visit has been confirmed to contain software that poses a significant risk to you, with no tangible benefit. It would try to infect your computer with malware designed to steal your bank account and credit card details in order to defraud you”). In fact, making warnings more concrete is the only thing that works here – nudge favourites such as appealing to social norms, or authority, or even putting a cartoon face on the page to activate social cognition, don’t seem to have a significant effect in this context.

So how should the Met Office and the emergency services deal with the next storm?

Continue reading How to deal with emergencies better →

We're hiring again

Security economics, Security engineering, Security psychology, Spam, Web security

We have a vacancy for a postdoc to work on the economics of cybercrime for two years from January. It might suit someone with a PhD in economics or criminology and an interest in online crime; or a PhD in computer science with an interest in security and economics.

Security economics has grown rapidly in the last decade; security in global systems is usually an equilibrium that emerges from the selfish actions of many independent actors, and security failures often follow from perverse incentives. To understand better what works and what doesn’t, we need both theoretical models and empirical data. We have access to various large-scale sources of data relating to cybercrime – email spam, malware samples, DNS traffic, phishing URL feeds – and some or all of this data could be used in this research. We’re very open-minded about what work might be done on this project; possible topics include victim analysis, malware analysis, spam data mining, data visualisation, measuring attacks, how security scales (or fails to), and how cybercrime data could be shared better.

This is an international project involving colleagues at CMU, SMU and the NCFTA.

We're hiring

Security economics, Security psychology, Social networks

We have a vacancy for a postdoc to work on the psychology of cybercrime and deception for two years from October. It might suit someone with a PhD in psychology or behavioural economics with a specialisation in deception, fraud or online crime; or a PhD in computer science with a strong interest in psychology, usability and security.

This is part of a cross-disciplinary project involving colleagues at Portsmouth, Newcastle and UCL. It will build on work we’ve been doing in the psychology of security over the past few years.

Why privacy regulators are ineffective: an anthropologist's view

Academic papers, Legal issues, Politics, Security economics, Security psychology

Privacy activists have complained for years that the Information Commissioner is useless, and compared him with captured regulators like the FSA and the Financial Ombudsman. However I’ve come across a paper by a well-known anthropologist that gives a different take on the problem.

Alan Fiske did fieldwork among a tribe in northern Nigeria that has different boundaries for which activities are regulated by communal sharing, authority, tit-for-tat or monetary exchange. For example,labour within the village is always communal; you expect your neighbours to help you fix your house, and you later help them fix theirs. (This exasperated colonialists who couldn’t get the locals to work for cash; the locals for their part imagined that Europeans must present their children with an itemised bill for child-rearing when they reached adulthood.) He has since written several papers on how many of the tensions in human society arise on the boundaries of these domains of sharing, authority, tit-for-tat and the market. The boundaries can vary by culture, by generation and by politics; libertarians are happy to buy and sell organs for transplant, where many people prefer communal sharing, while radical socialists object to some routine market transactions. Indeed regulatory preferences may drive political views.

So far so good. Where it gets interesting is his extensive discussion of taboo transactions across a variety of cultures, and the institutions created to mitigate the discomfort that people feel when something affects more than one sphere of regulation: from extreme cases such as selling a child into slavery so you can feed your other children, through bride-price and blood money, to such everyday things as alimony and deconsecrating a cemetery for development. It turns out there’s a hierarchy of spheres, with sharing generally taking precedence over authority and authority over tit-for-tat, and market pricing following along last. This ordering makes “downhill” transactions easier. Alimony works (you once loved me, so pay me money!) but buying love doesn’t. Continue reading Why privacy regulators are ineffective: an anthropologist's view →

Workshop on the Economics of Information Security 2013

Academic papers, Politics, Security economics, Security psychology

I’m liveblogging WEIS 2013, as I did in 2012, 2011, 2010 and 2009. This is the twelfth workshop on the economics of information security, and the sessions are being held today and tomorrow at Georgetown University. The panels and refereed paper sessions will be blogged in comments below this post (and there’s another liveblog by Vaibhav Garg).

Security and Human Behaviour 2013

Academic papers, Politics, Security economics, Security psychology, Social networks, Usability

I’m liveblogging the Workshop on Security and Human Behaviour which is being held at USC in Los Angeles. The participants’ papers are here; for background, see the liveblogs for SHB 2008-12 which are linked here and here. Blog posts summarising the talks at the workshop sessions will appear as followups below. (Added: there is another liveblog by Vaibhav Garg.)

Is the US Government losing it again?

News coverage, Politics, Security psychology

Those of us who love America and have many friends there were delighted at President Obama’s initial reaction to the Boston bombings. He said if whoever attacked the city sought to intimidate victims or shake American values, “it should be pretty clear by now that they picked the wrong city to do it.” It seemed that sanity had at last returned, after all the scaremongering of the “War on terror”, and the ghost of 9/11 was finally being laid to rest.

One day later, a million people were under virtual house arrest; the 19-year-old fugitive from justice happened to be a Muslim. Whatever happened to the doctrine that infringements of one liberty to protect another should be necessary and proportionate?

In the London bombings, four idiots killed themselves in the first incident with a few dozen bystanders, but the second four failed and ran for it when their bombs didn’t go off. It didn’t occur to anyone to lock down London. They were eventually tracked down and arrested, together with their support team. Digital forensics played a big role; the last bomber to be caught left the country and changed his SIM, but not his IMEI. It’s next to impossible for anyone to escape nowadays if the authorities try hard.

Should we boycott John Lewis?

Authentication, Legal issues, News coverage, Politics, Security economics, Security psychology

Last weekend, my wife and I were in Milton Keynes where we bought a cradle as a present for our new granddaughter. They had only the demo model in the shop, but sold us one to pick up from their store in Cambridge. So yesterday I went into John Lewis with the receipt, to be told by the official that as I couldn’t show the card with which the purchase was made, they needed photo-id. I told him that along with over a million others I’d resisted the previous government’s ID card proposals, the last government had lost the election, and I didn’t carry ID on principle. The response was the usual nonsense: that I should have read the terms and conditions (but when I studied the receipt later it said nothing about ID) and that he was just doing his job (but John Lewis prides itself on being employee-owned, so in theory at least he is a partner in the firm). I won’t be shopping there again anytime soon.

We get harassed more and more by security theatre, by snooping and by bullying. What’s the best way to push back? Why can businesses be so pointlessly annoying?

Perhaps John Lewis are consciously pro-Labour given their history as a co-op; but it’s not prudent to advertise that in a three-way marginal like Cambridge, let alone in the leafy southern suburbs where they make most of their money. Or perhaps it’s just incompetence. When my wife phoned later to complain, the customer services people apologised and said we should have been told when we bought the thing that we’d need to show ID. She offered to post the cradle to our daughter, but then rung back later to say they’d lost the order and would need our paperwork. So that’s another 30-mile round-trip to their depot. But if they’re incompetent, why should I trust them enough to buy their food?

I invite the chairman, Charlie Mayfield, to explain by means of a follow-up to this post whether this was policy or cockup. Will he continue to demand photo-id even from customers who have a principled objection? Will he tell us who in the firm imposed this policy, and show us the training material that was prepared to ensure that counter staff would explain it properly to customers?